In events of poor quality calls or poor user experience, the Crest Voice Insights app will highlight issues, recommend suggestions and perform remediations.
The rise of hybrid working has compounded the challenges faced by businesses trying to manage issues outside their corporate networks, with no end-to-end visibility of what’s happening to calls. Other challenges include:
Increasing number of complaints or escalations with Microsoft Teams
Support desk staff don't have the access levels or training to put things right
Difficulties managing call and video peaks when they arise
At Resonate, we have the expertise to enhance the standard communication capability of Microsoft Teams. We also enable you to offer better experiences for your users and customers, alike, with benefits that include:
Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area