Our

Privacy Policy

1. About resonate-ucc.com

This Privacy Policy sets out how we collect, use and protect your personal information. ‘Personal information’ is information which identifies you or another person, or which is capable of doing so. 

Resonate-ucc.com (the “Website”) is owned by Resonate Consultancy Ltd (“resonate-ucc.com”), “we” or “us“), a company registered in England under company number 09478886 whose registered office is at, 20-22 Wenlock Road, London, N1 7GU, United Kingdom 

The data controller (as defined under European Data Protection Legislation) for resonate-ucc.com. is Resonate Consultancy Ltd. We are registered as a data controller with the Information Commissioner’s Office and our registration number is ZB620907

  

Please take the time to read this Privacy Policy, which is part of our Terms and Conditions. If you have any questions about this Privacy Policy or our use of your information you can by contacting us at dpo@resonate-ucc.com or (+44) 0207 898 9958. You also have the right, however, to make a complaint to the relevant Supervisory Authority about our use of your information (in most cases under this Privacy Policy the relevant Supervisory Authority will be the Information Commissioner’s Office). 

2. About this privacy policy

We take your privacy seriously and are committed to maintaining the privacy and security of information you provide to us, and the choices you have regarding our collection and use of your information. This Privacy Policy applies to information we collect about you through this Website and when you otherwise communicate with us. By visiting our Website you are accepting and consenting to the practices described in this Privacy Policy. 

We process your personal data on the basis that you have provided your consent for us to do so for the purposes set out below when you submitted your personal data to us. You may withdraw your consent to this processing at any time by contacting us at dpo@resonate-ucc.com or (+44) 0207 898 9958. If you do withdraw your consent, we may still be able to process some of the data that you have provided to us on other ground. 

We have an approach here about the way we use your consent to be contacted by us (after you have given us that consent). If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don’t feel we’ve lived up to our approach, please let us know by getting in touch with us. 

This Privacy Policy may change from time to time and, if it does, the up-to-date version will always be available on our Website. Please note that by continuing to use our Website you are agreeing to any updated version. Minor changes will not be notified to you but for significant changes we would notify you. 

3. Information we may collect about you

We may collect and process the following data: 

Information you give to us. You may give us information about you by filling in forms (e.g. on our ‘Contact Us’ page), by contacting us or by submitting a job application on our Website or when you request us to perform a mapping of your telephony data (skype for business endpoint mapping SEMAP) . The information you give to us may include: 


  • your name (first name, last name) and title; 
  • contact information, including address, telephone number and email address; 
  • information such as your preferences and interests. 
  • employment details, e.g. date of birth, employment history, qualifications 
  • active directory details
    • department 
    • office
    • country 
    • organisational unit 
    • user Principal name 
    • sip Address

Information we collect about you. Each time you visit our Website, we may automatically collect the following information: 

 
  • web usage information (e.g. IP address), your login information, browser type and version, time zone setting, operating system and platform; and 
  • information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from resonate-ucc.com (including date and time); time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs). 

Information we receive from other sources.

We may also receive information about you if you use any of the other websites we operate or will be operating in the future.  

Sensitive Personal Information.

The following personal data is considered ‘sensitive’ and is subject to specific processing conditions: 

  • personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs; 
  • trade-union membership; 
  • genetic data, biometric data processed solely to identify a human being; 
  • health-related data; 
  • data concerning a person’s sex life or sexual orientation 

 

Resonate will never collect, process or store Sensitive Personal Information.

4. How we will use your information 

We may use your information for the following purposes: 

  • to respond to any query that you may submit to us; 
  • to ensure that our Website’s content is presented in the most effective manner for you and your computer; 
  • to customise the Website according to your interests; 
  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey responses; 
  • to allow you to participate in interactive features of our service when you choose to do so; 
  • as part of our efforts to keep the Website safe and secure; 
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 
  • to comply with the law; 
  • as we feel is necessary to prevent illegal activity or to protect our interests. 

5.  Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

When we share your information with third parties, they will process your information as either a data controller or as our data processor and this will depend on the purposes of our sharing your personal data. We will only share your personal data in compliance with the applicable UK General Data Protection legislation. 

 

We may disclose your information to third parties when: 

  • you specifically request this, such as when you submit information to enquire about jobs or submit a job application through the Website; 
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; 
  • if the Website or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or 
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of the Website, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The third parties include: 

  • business partners, clients, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and 
  • analytics and search engine providers that assist us in the improvement and optimization of the Website 
  • Infrastructure providers of services as hosting, IT support/Infrastructure providers such as Microsoft for the Skype for Business services and TEAMS. 

We will not rent or sell our user’s details to any other organization or individual. 

For details of any third party you can contact us directly for more information. 

6. Storage of your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”) i.e. the United States of America. It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By using the Website or any Resonate services, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorized person getting hold of it. All personal information you register on this Website will be located behind a firewall. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of your data. So, we cannot accept any liability for the loss, theft, or misuse of the personal information which you have registered on the Website if there is a security breach. 

We will keep your information stored on our systems for as long as it takes to provide the services to you. The third parties we engage to provide services on our behalf will keep your data stored on their systems for as long as is necessary to provide the services to you. We will not store your information for longer than is reasonably necessary or required by law.

7. Your rights

Even if you have accepted the processing of your personal data for marketing purposes, you have the right to complain or have the right to ask what kind of information we have in file about you. Ultimately you can ask us to stop processing your personal data for such purposes. You can exercise this right at any time by contacting us at dpo@resonate-ucc.com or (+44) 0207 898 9958. 

The Website may, from time to time, contain links to and from the websites of advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

From 01 January 2019, you will be entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller. The types of data that can be provided are those set out above. You can exercise this right from 01 January 2019 by contacting dpo@resonate-ucc.com or (+44) 0207 898 9958. 

8. Data retention

Resonate will on a regular basis, review all data, whether held electronically on their device, services or on paper, to decide whether to destroy or delete any data once the purpose for which those data was created is no longer relevant. Overall responsibility for the destruction of data falls to the Data Protection Officer to be contacted
by E-mail at dpo@resonate-ucc.com.

Personal data will be kept for as long the service is provided. Data of in-active users will be reviewed and deleted on a monthly basis.  

9. Access to information

UK General Data Protection Legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared. Sometimes you may be asked to provide proof of identity before we show you your personal information – that’s so we can prevent unauthorized access. Your rights to access, rectify such information, object or cancel the information we hold about you can be exercised at any time by contacting dpo@resonate-ucc.com or (+44) 0207 898 9958.